Customer Service Practitioner Apprentice

Apprenticeship Level: Level 2 (Intermediate)

Organisation: Start Technology (Software) Ltd

This is an exciting opportunity to work for Start Software as a Customer Services Assistant for an award-winning software development and consulting business. Your responsibilities will encompass a range of customer-oriented tasks including handling enquiries by telephone and email. Start Technology create easy-to-use desktop software and mobile apps for all sizes of businesses and organisations. They have software development offices in the UK, Indonesia and Australia. To apply please click here.

What will the apprentice be doing?

• handling enquiries by telephone and email
• logging issues raised by clients on our system
• providing clients with information
• creating and following-up quotations
• any further administrative, customer service or sales tasks as required.

Start Technology expect a highly professional image to be portrayed at all times and for their clients to be dealt with promptly and courteously. You will be expected to gain a good understanding of their systems and clients. Training and supervision will be provided to ensure you deliver exceptional customer service on behalf of the company.

Desired skills and personal qualities

Communication skills
IT skills
Organisation skills
Customer care skills
Analytical skills
Team working
Initiative
Friendly and outgoing

Qualifications

GCSE or equivalent Maths and English (Grade GCSE GRADE 4) desirable.

What is the expected career progression after this apprenticeship?

Start Technology are looking for someone who would like to establish a long term career within the company and can offer career progression.

What will the apprentice get at the end?

A certificate of completion of the level 2 Customer Service Practitioner apprenticeship standard.

About the employer

Start Software is an award-winning software development and consulting business. They create easy-to-use desktop software and mobile apps for all sizes of businesses and organisations. Start Technology have software development offices in the UK and Indonesia, and sales and support offices in Australia too. They specialise in asbestos software for asbestos consultancies with their Alpha Tracker and Tracker platforms although they also have a passion for working within other industries too.

Address – Start Technology (Software) Ltd, Lasyard House, Underhill Street, Bridgnorth WV16 4BB