This is an exciting opportunity to represent Claremont Bank Surgery, a local Shrewsbury town centre doctors’ surgery that prides itself on providing exceptional service levels for its patients.
To apply, please click here:
https://www.findapprenticeship.service.gov.uk/apprenticeship/VAC1000319102
What will be apprentice be doing?
- To answer telephone calls and reception desk queries promptly and professionally
- To coordinate appointment requests for urgent, same-day, future and home visit appointments
- To resolve a wide variety of patient queries received by telephone, in person and in writing
- Identify urgent matters and refer to the clinical team/duty doctor as appropriate
- To deal with patient concerns in a calm and professional manner
- To facilitate attendance at clinics / review appointments by assisting with routine monitoring and recalls. Using telephone calls, emails and letter writing
- To liaise with other healthcare professionals, secretaries and administration teams with regard to coordinating patient care
- To assist the practices teams with clerical and administrative duties as may be reasonably required
- To keep up to date with practice information, including policy and procedure changes, staff rotas, alerts and service provisions
- To work as a positive and supportive team member, providing cover for similar posts as required.
Desired Skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Team working
Desirable qualifications
Maths and English (grade 4 or above)
What is the expected career progression after this apprenticeship?
Claremont Bank Surgery is a Training Surgery and will always have an apprentice position available at the end of each apprenticeship. Should there be, at the end of the apprenticeship period, a position available, then the current apprentice would be considered for this, assuming they had successfully achieved the Level 3 Business Administration Standard and shown the right working commitment and attitude throughout their time here.
The successful apprentice candidate will be given in-house training on NHS GP Surgery protocols and systems, which will give them experience and qualifications that can be transferred to other surgeries and other areas of the NHS.
What will the apprentice get at the end?
Level 3 Apprenticeship in Business Administration
About the employer
Claremont Bank Surgery is a long-established Town Centre GP Practice with great access to Shrewsbury and its amenities. It is close to the lovely Quarry Park which offers a great place to have a walk at lunch with colleagues or to meet friends. Work in a GP surgery can be fast paced, involves communicating with a wide range of people and requires an understanding of confidentiality. It requires a compassionate approach to ensure we give the best level of service to our patients, but is ultimately a very rewarding environment to work in. You will be supported at all times by your colleagues, and we would hope that you enjoy working for the Surgery.
Address: CLAREMONT BANK
SHREWSBURY
SY1 1RL
Contact:
COUNTY TRAINING
enquiries@countytraining.ac.uk
0345 678 9203
The reference code is VAC1000319102
