Customer Service Advisor Apprentice

Apprenticeship Level: Level 2
Organisation: NFU Mutal

Shrewsbury Agency are looking for a friendly and enthusiastic person who would be capable of working as part of the team, providing the award-winning customer service NFU Mutual offers to new and existing clients. Click here to apply.

What will the apprentice be doing?

  • Speaking to customers to resolve queries, provide quotations and discuss our range of products and services
  • Responding to customer calls and emails professionally and promptly
  • Processing and dispatching documents to a high standard
  • Working with Account Execs, completing administrative tasks as required

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Training will take place within the workplace
  • Training will be provided through the completion of daily tasks
  • The assessor will complete regular reviews with the apprentice
  • Off the job training will be provided for a minimum of six hours per week

At the end of this apprenticeship you will achieve a certificate of completion and a wealth of knowledge and transferable skills for any future opportunities.

Desired skills and personal qualities

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills

Qualifications

English and maths at grade 4 (or above) is desirable.

What is the expected career progression after this apprenticeship?

This role could lead to a full time position for the right applicant.

About the employer

“NFU Mutual is owned by and run for our 900,000 customers, and we work hard to protect their interests. It’s this mutuality that sets us apart. From the network that we have with over 295 local agencies offering an attentive, local, personal service, to the tailored quotes that customers can’t get from price comparison sites, the needs of NFU Mutual customers are at the heart of everything we do. That’s why supporting our communities is very important to us. We’re committed to championing rural communities through events and initiatives and continuing to offer the best care possible for our customers”.

Address

EMSTREY HOUSE

SITKA DRIVE

SHREWSBURY BUSINESS PARK

SHREWSBURY

SY2 6LG

Link to apply

https://www.findapprenticeship.service.gov.uk/apprenticeship/VAC1000291779

Contact

County Training

03456789023

enquiries@countytraining.ac.uk

 

Customer Service Advisor Apprentice

Apprenticeship Vacancy Details

Reference Number: VAC1000291779
Organisation: NFU Mutal
Apprenticeship Level: Level 2
Apprenticeship Duration: 12 Months
Job Location or Region: Shrewsbury
Wage: Starting at £11,648
Working Week: Monday to Friday 35 hours per week.
Possible Start Date: 10/02/25
Positions Available: 1