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Junior Estate and Letting Agent Apprentice – County Training

Apprenticeship Level: 2
Organisation: Monks Estate & Letting Agents Limited

This is an exciting opportunity to work within a well established, local business providing support to the team and developing your own knowledge of the industry. This is a varied role giving you the opportunity to be part of the various aspects of sales and lettings. To apply please click here.

What will the apprentice be doing?

Main duties:

  • Develop daily business opportunities
  • Registering applicants for sales & lettings
  • Meeting lettings targets
  • Servicing existing clients on the database
  • Arranging appointments and carrying out viewings
  • Preparation of lettings and sales particulars, in conjunction with the Valuer, checking of background details and emailing relevant applicants when required
  • Dealing with incoming calls to the departments.
  • Dealing with property viewings, screening and maintaining the diary
  • Management of tenant applications when required
  • Preparation of legal and financial documentation when required
  • Overseeing of properties, including inspections visits and Landlord Gas Safety Certificates when required
  • Landlord and tenant liaison as necessary
  • Vendor and buyer liaison as necessary
  • File maintenance within software systems and property files
  • Maintaining and updating applicant register on software systems as necessary
  • Report maintenance issues to Landlords and instruct contractors when required
  • Manage pre-tenancy inspections to ensure all legal requirements are met prior to tenancy commencing
  • Keep up to date and liaise with Managers on current, new and changing legislation
  • Complete right to rent checks
  • Attend check out inspections and prepare relevant paperwork with photographic evidence
  • Liaise with accounts department as necessary
  • Strive to meet set targets within the departments
  • Preparation of inventories and management of inventory photographs when required
  • Overseeing collection and maintaining up to date records on contractors including liability insurances and compliance procedures
  • Monitor actions raised at weekly and monthly meetings
  • Follow current Anti Money Laundering Regulations Policies and Procedures
  • Completion of all relevant sales and lettings checklist
  • Maintenance of the mailing list database
  • Advise potential buyers and tenants with suitable properties
  • Management of key cupboard and release of property keys when required
  • Ensure referral targets are met on a monthly basis
  • Collate viewings feedback
  • Dealing with sales offers with required
  • Assisting the valuer and lister when required
  • General word-processing/secretarial duties ensuring accuracy and quality are maintained and deadlines met
  • Maintain effective systems and procedures and ensure continuity of quality, presentation and style.
  • Deputise for colleagues within the department as necessary
  • Ensure a concern for excellence is evident in all materials/documentation produced and all other supported activities
  • Carry out research as required
  • Liaise with and support other offices as necessary in all aspects of lettings function
  • Co-ordinate with new Landlords to ensure they are kept updated with the progress of their property, including sending terms and conditions, monitor return to ensure received prior to letting taking place
  • General filing, administration duties, collating/compiling of documents and photocopying as necessary

General duties

  • Operate within the company’s policies, procedures and systems
  • Plan to optimise the achievement of results by showing concern for excellence
  • Project a positive image of oneself and the company to others
  • Attend and contribute to meetings as necessary
  • Ensure and maintain a strong customer service focus
  • Liaise with external agencies (including clients, suppliers etc.) as necessary
  • Recommend, monitor and control the use of resources
  • Actively participate in continued personal training and development activities to meet company requirements
  • Assist in other departments/areas of the business as and when required

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Team working, Initiative, Able to prioritise workload, Quick learner, Self motivated, Enthusiastic, Reliable, Flexible approach, Positive attitude.


GCSE or equivalent English and maths (Grade 4) Desired

A full UK drivers licence and access to your own vehicle is required for this role.

What is the expected career progression after this apprenticeship?

They are looking for someone who can become a permanent member of the Monks family. Monks offer CPP and the possibility of becoming a member of the National Association of Estate Agents (MNAEA) or National Association of Letting Agents (MARLA) once the qualifications and exams have been passed (Level 3 Award).

The training you will be getting

  • Level 2 Junior Estate Agent apprenticeship standard
  • This will also include functional skills if required
  • End point assessment
  • Certificate of completion of the standard
  • You may have to attend formal college sessions to further aid in development
  • You will learn the knowledge, skills and behaviours related to the apprenticeship standard

About the employer

‘Monks is a professional, friendly and experienced firm of estate and letting agents with prominent offices in the county town of Shrewsbury and the popular market towns of Wem and Oswestry. Our team of professionals has more than 180 years’ combined estate agency experience and we aim to provide our clients with the highest level of service and integrity. Monks Estate & Letting Agents pride itself on being a people centred business that operates with the highest integrity. The business attracts like-minded, loyal and committed people who strive to exceed their customer’s expectations’.


10A Shoplatch




County Training


Junior Estate and Letting Agent Apprentice – County Training

Apprenticeship Vacancy Details

Reference Number: VAC1000254189
Organisation: Monks Estate & Letting Agents Limited
Apprenticeship Level: 2
Apprenticeship Duration: 12 months
Job Location or Region: Shrewsbury
Wage: Annual wage - £12,675.00
Working Week: Monday to Friday 9am to 5.30pm with one hour for lunch. Some weekend work is required. Generally one in four Saturdays 9am to 4pm. Total hours per week: 37.5
Possible Start Date: 05/07/2024
Positions Available: 1