This is an exciting opportunity to represent Lanyon Bowdler Law Firm, who are consistently recognised by Legal 500 and Chambers UK, and strive to create a happy and supportive working environment. To apply, please click below
https://www.findapprenticeship.service.gov.uk/apprenticeship/VAC1000317946
What will be apprentice be doing?
- Answering the Service Desk telephone and monitoring Service Desk mailbox
- Provide first line support and resolution when required
- Escalate incidents and service requests when required
- Keeping users informed about incident and request progress
- Close all resolved incidents and service requests
- Monitor email flow within Mimecast and Exchange queues
- Use event monitoring tools to monitor networks, servers, etc
- Notify users of planned outages and progress on incidents and service request
- Running scheduled maintenance tasks
- Checking and copying physical media
- Manage and maintain stocks of peripherals and consumables
Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Analytical skills
- Logical
- Team working
- Creative
- Patience
Desirable qualifications
GCSE in:
Maths and English (grade 4 or above)
What is the expected career progression
There is a possibility of a permanent position on completion of a successful apprenticeship
What will the apprentice gain in the end?
A certificate of completion of the Level 3 Information and Communication Technician apprenticeship standard
Information Communication Technician
About the employer
Lanyon Bowdler – the very best legal advice. Clients experience their commitment to excellence in everything they do; the right advice, building enduring relationships and a proactive and highly responsive service.
Address:
Chapter House North Abbey Lawn
Abbey Foregate
Shrewsbury
Shropshire
SY2 5DE
Link to apply:
https://www.findapprenticeship.service.gov.uk/apprenticeship/VAC1000317946
Contact:
HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE
COUNTY TRAINING
enquiries@countytraining.ac.uk
0345 678 9203
The reference code for this apprenticeship is VAC1000317946.
