College Closure
Herefordshire College open as normal
Herefordshire College open as normal Tuesday 12th March 2024

Service Coordinator


Hereford Campus

£22,340 to £23,864 (pro rata)

30 hours per week (0.8 FTE)


We are currently seeking a dynamic and detail-oriented individual to join our Estates and ICT department as a Service Coordinator. If you’re passionate about maintaining efficient operations and ensuring seamless communication and coordination, we want to hear from you!

About the Role:

As a Service Coordinator, you will play a pivotal role in the Estates and ICT department, overseeing various responsibilities ranging from handling enquiries and procurement to coordinating contractor bookings and tracking faults. Your efforts will contribute to the smooth functioning of the department, maintaining high standards of efficiency, and facilitating effective communication across tasks.


Key Responsibilities Include:

· Operate the Estates helpdesk, addressing enquiries via email, telephone, and face-to-face interactions.

· Prioritise job requests and coordinate with the Estates team or external providers.

· Manage procurement processes, including collating quotes, generating purchase orders, and processing invoices.

· Maintain documentation, including the contractor database, contracts, and service records.

· Oversee the minibus booking calendar and vehicle maintenance records.

· Monitor stock levels and order goods and supplies as needed.

· Assist with project administration.

Skills and Experience:

· Excellent communication and organisational skills.

· Strong attention to detail.

· Proficiency in Microsoft Office suite.

· Ability to prioritise tasks effectively and work in a busy environment.

· Previous experience with procurement processes and working within an educational institution is advantageous.

Working Hours:

This is a permanent role, comprising 30 hours per week. Scheduled working hours are flexible and can be tailored to suit individual preferences, allowing for a healthy work-life balance. Discussions regarding working hours will be conducted during the interview process to accommodate the needs of the successful candidate.


A comprehensive package of employee benefits is in place including holiday entitlement of 25 days (increasing to 30 days) alongside bank holidays and up to 5 college closure days, eligibility to join the Local Government Pension Scheme with excellent financial contributions of 20% by the College and pension death in service grant of 3 x salary, generous occupational sickness, maternity, paternity, and shared parental leave pay schemes.

The College also provides a high number of free on-site parking spaces, access to a range of free CPD events, professional qualifications and recreational courses, eye care voucher scheme, cycle-to-work scheme, volunteering scheme, wellbeing support, access to competitively priced food outlets.

For those seeking further information or wishing to have an informal discussion about the role, please contact Mitchell Gardner, Head of Estates and ICT.

Please note that all applications must be submitted using the College’s application form. We strongly recommend that applicants fully utilise the “Supporting Statement” section to highlight any relevant skills or outline how they could meet the requirements of the role. CVs can be included as supplementary information only.

HLNSC is committed to safeguarding and promotes the welfare of all learners and expects all staff to share this commitment. This position is subject to Safer Recruitment procedures which include criminal convictions checks, barred from working with children checks and any necessary overseas checks.

For a comprehensive job description and to access the application form, please visit our website at Alternatively, you can contact our dedicated personnel team via email at or by telephone at (01432) 365373


Closing date:  9 am Monday 3rd June 2024

Vacancy Details

Job Location: Hereford Campus
Salary: £18,095.40 - £19,329.84 (£22,340 - £23,864 pro-rata)
Contract: Permanent
Working Hours: 30
Possible Start Date: ASAP
Positions Available: 1
Interview Date: TBC
Listing Expires: 9 am 3rd June 2024