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Apprenticeships

Hospitality Team Member

Level 2

Course code: J13P117
Type: Apprenticeship
Duration: 12-15 months
Subject area: Apprenticeships,Hospitality & Catering
Location: HLNSC - County Training
No fee information available

About the course

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.

What qualification will I gain?

  • A certificate of completion from the Institute for Apprenticeships.

Why choose us

HLNSC County Training have industry-qualified tutors and assessors with substantial experience in this subject area, we have achieved significant success in end point assessments and have established excellent relationships with a range of employers across the region.

What you could do next

Apprentices could progress to supervisor or team leader positions

Key facts

The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

Assessment methods

  • The programme is delivered entirely through workplace skills assessment.

  • At the completion of all on programme learning all apprentices will complete and End Point Assessment and for this standard that will involve an On Demand Test, Practical Observation and Business Project and Presentation.

Entry requirements

  • Suitable employment on or prior to starting the apprenticeship training programme.

  • An appropriate level of maths and English (assessed prior to apprenticeship start)

  • Apprentices without English or maths (at Level 2 for a Level 3 Apprenticeship or Level 1 for a Level 2 Apprenticeship) must achieve this prior to taking the End Point Assessment).

  • We can support you to achieve the desired level of maths and English, through functional skills taught sessions which are mandatory to attend as part of your programme (you cannot achieve your apprenticeship without the required level of maths and English).

Male student leaning over his desk using a calculator in hexagon graphic.