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A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.
A certificate of completion from the Institute for Apprenticeships.
Apprentices could progress to supervisor or team leader positions
The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.
The programme is delivered entirely through workplace skills assessment.
At the completion of all on programme learning all apprentices will complete and End Point Assessment and for this standard that will involve an On Demand Test, Practical Observation and Business Project and Presentation.
Suitable employment on or prior to starting the apprenticeship training programme.
An appropriate level of maths and English (assessed prior to apprenticeship start)
Apprentices without English or maths (at Level 2 for a Level 3 Apprenticeship or Level 1 for a Level 2 Apprenticeship) must achieve this prior to taking the End Point Assessment).
We can support you to achieve the desired level of maths and English, through functional skills taught sessions which are mandatory to attend as part of your programme (you cannot achieve your apprenticeship without the required level of maths and English).
