This is an exciting opportunity to represent Charlton and Jenrick. Charlton and Jenrick Ltd design and manufacture multi fuel and wood burning stoves, gas and electric fires in Telford. Established in 1986 they offer a number of industry-leading brands covering all aspects and channels of the fireplace industry. To apply, please click here:
https://www.findapprenticeship.service.gov.uk/apprenticeship/1000239675
What will the apprentice be doing?
- Call handling in a busy environment
- Offering high levels of customer service
- Logging end user customer and serial number details on CRM and registering warranties
- Liaising with customers regarding engineer appointments ,checking engineer availability and booking appointments
- Identifying spares items ,processing orders and taking payments over the phone
- Using technical reference files and User/Installation guides to answer queries from engineers, our dedicated retailers and
- end users
- Finding additional information from production engineers/quality team/warehouse team where required.
- Updating technical reference guides.
Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Organised
Qualifications
GCSE or equivalent Maths and English (Grade Grade 4/C or above) desirable
What is the expected career progression after this apprenticeship?
Subject to Apprentice’s strength/s identified, ongoing personal development will be structured and part of their role.
On completion of a successful apprenticeship, the appointment could be permanent.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 3 Apprenticeship in Business Administration
- This will also include Functional Skills in maths and English, if required.
- End point assessment
- Certificate of completion of the standard.
- You may have to attend formal college sessions (if English & maths are required).
- You will learn the knowledge, skills and behaviours related to the apprenticeship standard.
Detail below:
About the employer
Charlton and Jenrick Ltd design and manufacture multi fuel and wood burning stoves, gas and electric fires. Established in 1986 they offer a number of industry-leading brands covering all aspects and channels of the fireplace industry. They are based in Telford, a stone’s throw from the birthplace of the industrial revolution. Their mission at Charlton and Jenrick is to bring style and warmth to households worldwide through innovation and efficient British designed multi fuel and wood burning stoves, gas and electric fires.
Address:
Unit D
Stafford Park 2
Telford
Shropshire
TF3 3AR
Link to apply:
https://www.findapprenticeship.service.gov.uk/apprenticeship/1000239675
Contact:
Please contact County Training for further information:
ctenquiries@hlcollege
0345 678 9023
