This is an exciting opportunity to provide customer service support within a local medical practice. With varied tasks and a range of service users each day will be varied and interesting. To apply please click here.
What will the apprentice be doing?
- Greet patients in the facilities and over the phone
- Assist doctors, nurses and patients
- Schedules appointments for patients
- Perform clerical and administrative tasks
- Signpost patients to other NHS providers
- Greet visitors
- Maintain and keep patient information confidential
Desired skills and personal qualities
- Communication skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Non judgemental
- Patience
Qualifications
GCSE or equivalent English and maths (Grade 4) desirable.
What is the expected career progression after this apprenticeship?
There is room for progression within the surgery. They have an onsite dispensary which there may be an opportunity to progress to a Dispenser with the additional training.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 2 Apprenticeship in Customer Service level 2.
- This will also include Functional Skills in maths and English, if required.
- End point assessment.
- Certificate of completion of the standard.
- You may have to attend formal college sessions (if English & maths are required).
- You will learn the knowledge, skills and behaviours related to the apprenticeship standard.
About the employer
The Surgery has been located in the Village since 1981, they are a local company within a larger Primary Care Network who provide NHS services to the surrounding areas, they currently provide their services to 4800 Patients.
Address
Clive Medical Practice
The Surgery
Clive
Shrewsbury
SY4 5PS
Contact
County Training
03456789023
