A customer service practitioner delivers high quality products and services to the customers of their organisation. These may be delivered from the workplace, digitally, or through going to the customer’s own locality. Responsibilities may include dealing with orders, payments, offering advice and guidance aftercare, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact, and work in any sector or organisation type.
A certificate of completion from the Institute for Apprenticeships.
Customer Service Practitioner can progress onto a supervisory role and undertake the Customer Service Specialist apprenticeship or the Team leading apprenticeship
Modules vary – please contact our enquiries team on 0800 032 1986 for the latest information.