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Apprenticeships

Customer Service Practitioner

Level 2

Course code: H38P147
Type: Apprenticeship
Duration: 12-15 months
Subject area: Apprenticeships,Business
Location: Hereford

About the course

A customer service practitioner delivers high quality products and services to the customers of their organisation. These may be delivered from the workplace, digitally, or through going to the customer’s own locality. Responsibilities may include dealing with orders, payments, offering advice and guidance aftercare, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact, and work in any sector or organisation type.

What qualification will I gain?

  • A certificate of completion from the Institute for Apprenticeships.

Why choose us

HLNSC have industry-qualified tutors with substantial experience in this subject area.

What you could do next

Customer Service Practitioner can progress onto a supervisory role and undertake the Customer Service Specialist apprenticeship or the Team leading apprenticeship

Entry requirements

  • Suitable employment on or prior to starting the apprenticeship training programme.

  • An appropriate level of maths and English (assessed prior to apprenticeship start)

  • Apprentices without English or maths (at Level 2 for a Level 3 Apprenticeship or Level 1 for a Level 2 Apprenticeship) must achieve this prior to taking the End Point Assessment).

Two female students look intently at something out of frame in a classroom at the HLNSC Ludlow College.