Providing customer service through face-to-face, phone, digital and written communication methods. This apprenticeship will equip you with knowledge and skills that are used in many different industries, including interpersonal, organisation and communication skills and the ability to deal with customer conflict and challenges.
A certificate of completion from the Institute for Apprenticeships.
Customer Service Practitioner can progress onto a supervisory role and undertake the Customer Service Specialist apprenticeship or the Team leading apprenticeship
Modules vary – please contact our enquiries team on 0800 032 1986 for the latest information.