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Providing customer service through face-to-face, phone, digital and written communication methods. This apprenticeship will equip you with knowledge and skills that are used in many different industries, including interpersonal, organisation and communication skills and the ability to deal with customer conflict and challenges.
A certificate of completion from the Institute for Apprenticeships.
Customer Service Practitioner can progress onto a supervisory role and undertake the Customer Service Specialist apprenticeship or the Team leading apprenticeship
Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
The programme is delivered entirely through workplace skills assessment.
At the completion of all on programme learning all apprentices will complete and End Point Assessment and for this standard that will involve an Apprentice Showcase, Practical observation and Professional Discussion.
Suitable employment on or prior to starting the apprenticeship training programme.
An appropriate level of maths and English (assessed prior to apprenticeship start)
Apprentices without English or maths (at Level 2 for a Level 3 Apprenticeship or Level 1 for a Level 2 Apprenticeship) must achieve this prior to taking the End Point Assessment).
We can support you to achieve the desired level of maths and English, through functional skills taught sessions which are mandatory to attend as part of your programme (you cannot achieve your apprenticeship without the required level of maths and English).
