Customer Service Practitioner

Level 2

Course code: J15P136
Type: Apprenticeship
Duration: 12-15 months
Subject area: Apprenticeships,Business
Location: HLNSC - County Training

About the course

Providing customer service through face-to-face, phone, digital and written communication methods. This apprenticeship will equip you with knowledge and skills that are used in many different industries, including interpersonal, organisation and communication skills and the ability to deal with customer conflict and challenges.

What qualification will I gain?

  • A certificate of completion from the Institute for Apprenticeships.

Why choose us

HLNSC have industry-qualified tutors with substantial experience in this subject area.

What you could do next

Customer Service Practitioner can progress onto a supervisory role and undertake the Customer Service Specialist apprenticeship or the Team leading apprenticeship

Male student leaning over his desk using a calculator in hexagon graphic.