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Customer Service Specialist

Level 3

Course code: H38P149
Type: Apprenticeship
Duration: 15-18 months
Location: Hereford

About the course

A customer service practitioner delivers high quality products and services to the customers of their organisation. These may be delivered from the workplace, digitally, or through going to the customer’s own locality. Responsibilities may include dealing with orders, payments, offering advice and guidance aftercare, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact, and work in any sector or organisation type.

What qualification will I gain?

A certificate of completion from the Institute for Apprenticeships.

Why choose us

HLNSC have industry-qualified tutors with substantial experience in this subject area.

What you could do next

  • Customer Service Specialist can progress onto Team Leader apprenticeship, Customer Services Manager, business sales or account handling

Popular modules

Modules vary – please contact our enquiries team on 0800 032 1986 for the latest information.

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