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Herefordshire College open as normal Tuesday 12th March 2024

Customer Service Specialist

Level 3

Course code: H38P149
Type: Apprenticeship
Duration: 15-18 months
Subject area: Apprenticeships,Business
Location: Hereford
No fee information available

About the course

A customer service practitioner delivers high quality products and services to the customers of their organisation. These may be delivered from the workplace, digitally, or through going to the customer’s own locality. Responsibilities may include dealing with orders, payments, offering advice and guidance aftercare, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact, and work in any sector or organisation type.

What qualification will I gain?

A certificate of completion from the Institute for Apprenticeships.

Why choose us

HLNSC have industry-qualified tutors with substantial experience in this subject area.

What you could do next

  • Customer Service Specialist can progress onto Team Leader apprenticeship, Customer Services Manager, business sales or account handling

Entry requirements

  • Suitable employment on or prior to starting the apprenticeship training programme.

  • An appropriate level of maths and English (assessed prior to apprenticeship start)

  • Apprentices without English or maths (at Level 2 for a Level 3 Apprenticeship or Level 1 for a Level 2 Apprenticeship) must achieve this prior to taking the End Point Assessment).

Two female students look intently at something out of frame in a classroom at the HLNSC Ludlow College.