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Gain the practical skills needed to successfully convey information, advice or guidance across a wide range of situations and sectors. This course covers a variety of key topics including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.
This nationally recognised qualification is suitable for anyone working in, or looking to work in, a role which involves the giving of information, advice or guidance. It is applicable to a wide range of sectors.
This course is delivered online. Studying via distance learning means you can choose when and where you study. All of our award-winning, online learning resources are of the highest quality and are designed to be engaging and interactive to keep you focused on your learning at all times.
Unit 1: Information, advice or guidance in practice
Unit 2: Developing interaction skills for information, advice or guidance
Unit 3: Signposting and referral in information, advice or guidance
Unit 4: Skills for advice providers
