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This apprenticeship will provide you with the knowledge and skills to support internal and external customers by providing tailored IT support. You may work alone or as part of a team. This is an important role to support with the smooth running of daily operations. You will learn how to interpret and prioritise requests, apply appropriate tools and techniques, install or undertake basic upgrades and carry out routine maintenance.
A certificate of completion from the Institute for Apprenticeships.
Apprentices could progress to team leader or department supervisor
The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation.
The programme is delivered entirely through workplace skills assessment.
At the completion of all on programme learning all apprentices will complete and End Point Assessment and for this standard that will involve a Project Report with Project Report with Questioning and a Professional Discussion underpinned by a Portfolio.
Suitable employment on or prior to starting the apprenticeship training programme.
An appropriate level of maths and English (assessed prior to apprenticeship start)
Apprentices without English or maths (at Level 2 for a Level 3 Apprenticeship or Level 1 for a Level 2 Apprenticeship) must achieve this prior to taking the End Point Assessment).
We can support you to achieve the desired level of maths and English, through functional skills taught sessions which are mandatory to attend as part of your programme (you cannot achieve your apprenticeship without the required level of maths and English).
