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Customer Service Principles Level 2 Certificate

Level 2

Course code: H03P115
Type: Distance Learning
Subject area: Business,Distance Learning
Location: Distance Learning from home

About the course

This nationally recognised qualification is suitable for anyone who is interested in customer service, working in a customer-facing role or seeking employment in the customer service industry.

This course is delivered online. Studying via distance learning means you can choose when and where you study. All of our award-winning, online learning resources are of the highest quality and are designed to be engaging and interactive to keep you focused on your learning at all times.

What qualification will I gain?

Level 2 Certificate

Popular modules

  • Unit 1: Principles of customer service and delivery

  • Unit 2: Understand customers

  • Unit 3: Understand employer organisations

  • Unit 4: Understand how to communicate with customers

  • Unit 5: Understand how to handle customer information

  • Unit 6: Understand how to resolve problems and deliver customer service to challenging customers

  • Unit 7: Understand how to develop customer relationships