This course enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information.
This nationally recognised qualification is suitable for anyone who is interested in customer service, working in a customer-facing role or seeking employment in the customer service industry.
This course is delivered online. Studying via distance learning means you can choose when and where you study. All of our award-winning, online learning resources are of the highest quality and are designed to be engaging and interactive to keep you focused on your learning at all times.
• Unit 1: Principles of customer service and delivery
• Unit 2: Understand customers
• Unit 3: Understand employer organisations
• Unit 4: Understand how to communicate with customers
• Unit 5: Understand how to handle customer information
• Unit 6: Understand how to resolve problems and deliver customer service to challenging customers
• Unit 7: Understand how to develop customer relationships
Learners must be aged 19+ and live in England to qualify for funding.
