Customer Service Specialist

Level 3

Course code: J15P137
Type: Apprenticeship
Duration: 15-18 months
Subject area: Apprenticeships,Business
Location: HLNSC - County Training

About the course

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors an organisations types. You will be an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints and queries. You will often escalate complicated or ongoing customer problems, and as an expert in your organisation’s products and/or services will share your knowledge with your wider team and colleagues.

What qualification will I gain?

  • A certificate of completion from the Institute for Apprenticeships.

Why choose us

HLNSC have industry-qualified tutors with substantial experience in this subject area.

What you could do next

Customer Service Specialist can progress onto Team Leader apprenticeship, Customer Services Manager, business sales or account handling

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