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The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors an organisations types. You will be an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints and queries. You will often escalate complicated or ongoing customer problems, and as an expert in your organisation’s products and/or services will share your knowledge with your wider team and colleagues.
A certificate of completion from the Institute for Apprenticeships.
Customer Service Specialist can progress onto Team Leader apprenticeship, Customer Services Manager, business sales or account handling
You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environments including contact centres, retail, webchat, service industry or any customer service point.
The programme is delivered entirely through workplace skills assessment.
At the completion of all on programme learning all apprentices will complete and End Point Assessment and for this standard that will involve a Practical Observation with Questions, a Work-based Project with Interview and a Professional Discussion supported by a Portfolio.
Suitable employment on or prior to starting the apprenticeship training programme.
An appropriate level of maths and English (assessed prior to apprenticeship start)
Apprentices without English or maths (at Level 2 for a Level 3 Apprenticeship or Level 1 for a Level 2 Apprenticeship) must achieve this prior to taking the End Point Assessment).
We can support you to achieve the desired level of maths and English, through functional skills taught sessions which are mandatory to attend as part of your programme (you cannot achieve your apprenticeship without the required level of maths and English).
