The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors an organisations types. You will be an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints and queries. You will often escalate complicated or ongoing customer problems, and as an expert in your organisation’s products and/or services will share your knowledge with your wider team and colleagues.
A certificate of completion from the Institute for Apprenticeships.
Customer Service Specialist can progress onto Team Leader apprenticeship, Customer Services Manager, business sales or account handling