This nationally recognised qualification focuses on improving various skills and knowledge of the retail industry in order to create a career pathway.
It’s suitable for anyone looking to work, or currently working, within the retail industry at any level.
This course is delivered online. Studying via distance learning means you can choose when and where you study. All of our award-winning, online learning resources are of the highest quality and are designed to be engaging and interactive to keep you focused on your learning at all times.
Unit 1: Understanding customer service in the retail sector
Unit 2: How teamwork contributes to the effectiveness of a retail business
Unit 3: Dealing with customers queries and complaints
Unit 4: Understanding the control, receipt and storage of stock